FAQ If you need more info than what’s covered, FEEl FREE TO email any time AT INFO@ELKEVANDYKE.COM


HOW LONG WILL IT TAKE FOR MY JEWELRY TO ARRIVE?

Each piece of Elke Van Dyke Design jewelry is made by hand, and that does take a little time! Generally it takes up to two weeks to make your jewelry, plus shipping time. However, some pieces take less.

If you have a deadline by which you need to receive your jewelry, there is a deadline box to enter your requested date during checkout. We will make every effort to meet your deadline, and will let you know within 24 hours of your order if we aren't able to meet it, and offer you a full refund. You will receive and email with a tracking number when your jewelry ships, but always feel free to email me with any questions at Info@ElkeVanDyke.com.


HOW TO KEEP YOUR JEWELRY LOOKING ITS BEST

To help your jewelry last a long time while looking its best, take it off before you go to bed, and especially when swimming or bathing. Also, prevent jewelry from coming into contact with cleaning or beauty products. This will prevent scratching, wear and tear on delicate chains and gold fill items, and oil and dirt build-up.

Sterling silver will eventually tarnish with normal wear. Gold and Gold fill may also tarnish, but at a much slower rate. To clean, gently wipe with a jewelry polishing cloth, or clean with a soft toothbrush and gentle soap and water. Any jewelry with an oxidized (black) or stone element should not go into chemical jewelry cleaning solution or ultrasonic cleaner.


DOES THE JEWELRY COME READY FOR GIFT GIVING?

Yes! Each piece comes in an attractive recycled aluminum round tin, with tissue paper, ribbon and seal..

If you're sending the jewelry as a gift, please leave a note in the box provided while checking out. Let us know if the jewelry needs to arrive by a certain date. And if you'd like to include a gift card, please specify what you'd like the card to say on the checkout page.

We'll wrap everything up extra special and pretty for the lucky recipient!


OH NO - I LOST AN EARRING!

We know how annoying it can be to lose one of your favorite earrings! To help ease the pain, we offer a discount on a replacement pair. Contact info@ElkeVanDyke.com for details.


WHAT IS 14K GOLD FILL?

Elke Van Dyke Design is available in both solid gold and rose gold, but also 14K gold fill. 14k gold fill is an affordable, quality alternative to 14k gold. Unlike gold plate, which has only a few microns thick layer of actual gold, 14k gold fill has a solid layer of 14k gold bonded to the outside of a base metal. The quality and amount of gold in gold fill jewelry is regulated by the Federal Trade Commission.

With gentle wear and occasional gentle cleaning, 14K gold fill jewelry will maintain its gold surface for many years. Keep your gold fill jewelry looking its best by taking it off at night, and when showering or swimming.


HOW TO DETERMINE YOUR RING SIZE

* If you have a ring that fits you'r finger- Check this link.

* If you don't, follow the next instructions

Things You'll Need

-Ruler

-Thin strip of paper

  • Cut a thin strip of paper

  • Wrap the paper around your finger. Make sure the paper is below the joint of your finger and close to your knuckle.

  • Mark the spot where the paper meets and measure the distance with your ruler.

  • Use the following chart to determine your ring size. Rings also come in half sizes, the measurements of which, of course, will fall somewhere in between the whole sizes.

 

Size 4:  1.84 inch / 46.7 mm 

Size 5:  1.94 inch / 49.3 mm

Size 6:  2/04 inch / 51.8 mm

Size 7:  2.14 inch / 54.4 mm

Size 8:  2.24 inch / 56.9 mm

Size 9:  2.34 inch / 59.9 mm

Size 10:  2.4 inch / 62.2 mm

Size 11:  2.54 inch / 64.6 mm

Size 12: 2.64 inch / 67.2 mm

 

Need more help? Watch video